Business messaging, built to operate

Customer communication infrastructure, without the operational sprawl.

Connect business-owned Meta channels, route conversations to the right team, and keep support workflows visible from first message to resolution.

Explore the platform Review data practices

Business-owned channels
Consent-aware workflows
Clear data controls

Live operating model Ready

Channels

WAWhatsApp BusinessCustomer messaging↗

MSMessengerPage conversations↗

IGInstagramDirect and comments↗

Orchestration

01Policy
routing

Operations

Unified inboxOne customer context

Audit trailActions stay visible

Policy guardControls before send

One operating layer

Channels change. Customer expectations do not.

Support teams need a dependable way to see context, coordinate replies, and keep communication within the rules of each channel.

The platform brings connection, routing, policy checks, and operational history into one coherent workflow.

Core capabilities

Built around the work your team actually does.

Less switching between tools. More control over the customer conversation.

Connect

Bring approved business assets into a structured onboarding flow.

Meta asset connection
Channel-specific setup
Workspace isolation

Route

Turn incoming events into organized conversations with useful context.

Unified conversation model
Ownership and status
Customer context

Respond

Support customer-initiated conversations and service updates from one surface.

Agent replies
Approved utility workflows
Window-aware sending

Govern

Keep data controls and operational evidence close to the workflow.

Suppression controls
Activity history
Deletion paths

How work moves

From connection to customer resolution.

01
Authorize
A business user connects an asset they are permitted to manage.
02
Receive
Signed channel events become structured customer conversations.
03
Operate
Authorized team members review context, assign work, and respond.
04
Control
Policy decisions, activity, retention, and deletion remain traceable.

Designed with boundaries

Useful automation should make control more visible—not less.

Every integration is designed around authorized business assets, purposeful data use, and clear human responsibility.

Read the security approach →

Purpose limitation

Channel data is used to provide the connected communication workflow—not for unrelated resale.

Least access

Only the permissions and operational data needed for enabled capabilities should be requested.

Human accountability

Authorized users remain responsible for connected assets, customer replies, and access decisions.

Need the policy details?