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Data controls

Request data deletion

You can remove platform access and ask for associated service data to be deleted. The correct route depends on whether you are an authorized business user or a customer who contacted a connected business.

01

Disconnect platform access

Remove the integration through the connected platform’s business settings or the disconnection control available in your authorized workspace. This stops future access for that connection.

02

Request service-data deletion

Use the support channel already provided in your workspace or onboarding correspondence. State that the request concerns data deletion and identify the relevant workspace or connected business asset.

03

Customer requests

If you contacted a business through WhatsApp, Messenger, or Instagram, contact that business first. The business controls its customer relationship and can identify the correct conversation without exposing unrelated account data.

Include enough context

Help us match the right records.

  • The workspace or connected business asset
  • The channel involved
  • Your relationship to the account or conversation
  • A safe way to confirm the request
What happens next

Requests are verified before deletion to protect account owners and customers. Data is then deleted or de-identified where applicable, subject to legal preservation requirements, security records, dispute needs, and backup rotation.